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Shipping & Returns Policy

 Shipping:

NOTICE: COVID-19 - We are currently experiencing up 2 week order processing. We are following all precautions and will process your order as soon as possible. Thank you and please be safe and practice social distancing.

We ship within 24-48 hours and will provide tracking information once available.

*Free shipping applies to US Domestic orders in the lower 48 states.
*Free shipping will be by our method of choice (USPS, UPS Ground, or Fedex Ground).
*Free shipping applies to orders over $75.

Non lower-48 states and International orders do not qualify for free shipping.
Over-sized items may not qualify for free shipping, and should be specified accordingly.

Returns Policy:

If you need to return any items, please Contact Us at support@myvitalgear.com with your order number and details about the products you would like to return. We will respond with return instructions .

You may return most new, unopened items within 30 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund about two weeks after giving your package to the return shipping carrier. 
However, you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (typically 1 to 5 business days), the time it takes to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 4 business days).

Returned Items due to no fault of ours may be subject to a 15% restocking fee.  
We typically do not charge a restocking fee on normally stocked items.  
Special order items will be charged a 20% restock fee in most cases. 
Items returned after 60 days will be subject to a 20% restock fee and will receive store credit only.  

Actual shipping costs incurred by MyVitalGear.com to ship the item to you will be deducted from the return amount (you will receive the amount that you paid minus the shipping and/or restocking costs).