Shipping policy

Order Processing

  • Order Cutoff times are 5PM CST Mon-Friday
  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or holidays.
  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on the destination, product weight, and supplier rates.
  • Most items arrive within 5–14 business days, depending on the supplier's location and chosen carrier.
  • Larger or heavier items may take longer due to specialized shipping requirements.

Supplier Fulfillment

  • Vital Gear LLC partners with US based suppliers to fulfill all orders.
  • As we partner with multiple suppliers, items in your order may ship separately.
  • Shipping times and carriers may vary by product and supplier location.

Shipping Restrictions

  • We currently only ship within the United States.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Damages & Issues

  • If your order arrives damaged, please contact us at support@myvitalgear.com within 7 days of delivery.
  • Include photos of the damaged item and packaging. We will work with the supplier to provide a solution, which may include a replacement or refund.